Categories

Information

Newsletter

Warranty Policy

We guarantee the workmanship of the merchandise sold for a period of 30 days from date of receipt. If you have received a defective product, please review the manufacturer information included with your new product. Should your product fail after 30 days, please contact us and we will assist you in submitting a claim to the manufacturer.

Return Policy

We gladly accept returns on all new merchandise.

Note that all returns are subject to a 15% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

  • Within 30 days of invoice date: full refund, less any restocking fees
  • After 30 days of invoice date: no refunds or returns

Refunds will be given on merchandise only and excludes labor or installation charges, shipping, or any other charges. All merchandise must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned merchandise must be sent freight prepaid and are subject to a re-boxing fee.

Certain merchandise are not returnable, including but not limited to special order items and closeouts.

Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.

Return Procedure

For all returns, please call us. Provide a specific reason for your return, and request a Return Merchandis Authorization (RMA) number.

When packaging your merchandise for shipping, write the RMA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package.

Note that we are not responsible for products being returned to us that are damaged mid-shipment.