Customer Success Manager

As a Customer Success Manager, your mission is twofold:

1️ Ensure smooth onboarding and platform adoption at the start of the academic year, helping universities, schools, and students maximize the use of our software solutions.
2️ Identify new software needs throughout the year, ensuring institutions have the right tools as their requirements evolve, and leveraging upsell and cross-sell opportunities to grow our business.

Your role is pivotal in ensuring that clients fully utilize our platform while also expanding our reach by identifying new software needs as educational demands change.

Customer Onboarding & Platform Adoption

• Guide new and existing customers through a seamless onboarding process.

• Conduct demos and training sessions for IT teams, procurement managers, and faculty members.

• Ensure institutions have the right initial setup to make full use of our solutions.

• Provide best-practice recommendations for platform configuration.

Identifying Growth Opportunities & Driving Revenue

• Maintain proactive contact with clients to understand their evolving software needs.

• Identify gaps in their software portfolio and recommend relevant solutions.

• Work closely with procurement and IT teams to propose upsell and cross-sell opportunities.

• Collaborate with the sales and product teams to refine offerings based on customer feedback.

Strengthening Relationships & Market Expansion

• Develop long-term partnerships with clients, ensuring high satisfaction and retention.

• Monitor trends in the French education market to support strategic growth.

• Act as the voice of the customer, ensuring their needs are reflected in our evolving solutions.